B.A., LL.B., ORSCC, TIPC
Jennifer Pernfuss is a leadership consultant and an internally certified leadership and teaching coach, management consultant, and legally trained expert with 25+ years experience in the design of innovative trauma-responsive, systems inspired complaint resolution processes (read more)
Clients that are prepaid or group contract (password required):
Jennifer is the founder and principal of RESPECT: Conciliation & Education located in Toronto, Canada. For the past 29 years she has been helping organizations effectively address and resolve workplace harassment complaints and transform conflict. She was one of the first legally trained consultants to conduct external investigations in Ontario. She left that work to study different ways of resolving employee complaints and conflict that encourage low-level resolution and regard for all the stakeholders in a dispute. In addition to a law degree, she has a degree in Psychology. She trained as a mediator at Pepperdine University School of Law in California as well as at CDR in Boulder, Colorado. She trained as a coach with CTI and then pursed a certification as an Organization and Relationship Systems Coach as well as a Certified Trauma Informed Professional Coach. She has also had the pleasure of being trained by Brene Brown in the area of shame. All her education, training, personal and field experience has culminated in a unique and highly effective approach to addressing and resolving harassment and other forms of conflict in the workplace. She is a Management Consultant, HR systems design specialist, restoration practitioner, facilitator, trainer, speaker, coach to complainants and respondents and leaders, systems coach, complaint strategist and developer of an online training program, Management Harassment Toolkit ™. She has worked with private, public, and not-for-profit organizations in most industries across Canada. Jennifer teaches at the University of Toronto School of Continuing Studies – Special Certificate in Managing, Investigating and Resolving Harassment Complaints. She is a frequent guest on Relationship Matters podcast and is contacted by media outlets for her expertise in the field of workplace human rights. She is a proud Mom of two children who are both at University - one studying psychology - the other law, and a dog named Henry.