Dear Everyone: Recently, I've fielded a lot of requests for presentations and tools on resiliency. Specifically in healthcare and education, there is appropriate, growing concern from administrators about the emotional health and well-being of their staff, and a desire for experts to provide them with resiliency tips and tools that may help. All this begs an important question: are we facing an epidemic of resilience-deficiency? Or are we simply asking too much? 2020 has been

Dear Everyone: Open handed, open-hearted listening is one of the greatest acts of grace and human kindness we can offer. Without these, the temptation to reduce “others” to mere caricatures of their true selves is almost automatic – we do it reflexively, without consideration for the real cost to the person we are dismissing and diminishing, nor the injury to our own humanity. Frankly, I am too damn old to still be re-learning this lesson. Yet here I am, once again humbled by

Dear Everyone: A couple weeks ago I wrote the first in a three-part series about resilience and then, predictably, got sidetracked. Thanks to those of you who hung in there, and even bigger thanks to those of you who yelled at me, “EAT YOUR FROG!” In part one of our reservoir metaphor, we talked about the Weaponization of Resilience and the critically important work of recognizing when the spillways that dump OUT of our “Resiliency Reservoir” have been open too much and for t